FAQ’s

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What is your process of doing the designing for our website?

We begin by taking a brief idea about your business and the type of website you are looking for. After you agree with the terms of service, we prepare a layout according to the information provided by you and send it across for your perusal. Once the plan is approved as per your requirements, we begin our work and send it across in various file formats

What if I don’t like the initial design?

Well, if that happens, we will rework on a new set of designs and keep you involved in the entire process. Each and every thing will be set according to your preferences and will be sent to you for your approval.
Now if you turn down the second set of designs as well, we will be giving you a discount as heavy as 80 per cent, which means only 20 per cent of the total project cost, shall be levied upon you and the rest will be deducted

What will be your turnaround time for the project?

Well now, this is a tricky question. Every project has its own complexity and simplicity. Some projects are simple while some aren’t. But normally, it takes us 2 to 3 days to complete the first set of designs and then 24 hours for each turnaround. We prefer to holiday on weekends but in case there is some urgency or deadline, we are always ready to work. After all, Work is Worship

What about the copyrights of the designs?

The copyrights will be fully owned by you. After the completion of the project, a document assigning the copyrights to the buyer will be sent directly to you.

The name Descom Group sound like a big company. Are you?

Not really, but we are certainly working to make it a big name in the web designing industry. At present, we are a team of fewer than 20 members, but all of them so dedicated and so much in love with their work that it really doesn’t matter whether we are big or small

Do you guarantee the originality of your work?

Yes of course. Each designer in our group is actually a painter of portraits and contains a high degree of innovative power in them. We always make sure not to use premade templates or icons from anywhere and hence every website that we design is unique in its own way.

What information do I need to provide you with to get started?

This depends on what you need from us. Once we get to know what your requirements are, we shall automatically come up with a specific set of questions. As soon as they are answered, we shall start with our work of designing your website depending on the niche and target audience of your website.

What about the pricing of our services?

All of it depends on what services from us you are looking for. A logo and corporate identity cost around $200 whereas a standard may cost up to $500. But this is just an estimated cost. Kindly contact us for service-specific pricing and we will get back to you within 24 hours with the exact pricing and timeframe.

What are the qualifications and years of experience of the company owner?

The CEO of the company is a graduate in arts and design. He holds 14 years of experience in the field of graphic and web designing and has also served in many international firms.

How about the legalities- the contract, non-disclosure agreement and other related things
  • We work in a very organized manner. The documents which we incorporate while taking up any project include not just the contract and non-disclosure agreement but also the following
  • Detailed proposal containing all the deliverables, scope of work, time and cost.
  • Invoice
  • Terms and conditions
  • Project site map
  • Visual drift
  • Layout cut.
  • You just need not worry- we will never endanger your company neither ours.
Do we perform web design and web development services for overseas clients as well?

Yes and that happens quite frequently. We stay connected to the internet throughout the day as well as night through Email, phone, instant messengers like Yahoo, MSN and Skype, screen sharing, online collaboration tools etc. for us, distances don’t matter, the work matters and moreover your happiness matters and this is why we work collaboratively so as to provide you with nothing but the best. Our business procedure for long distance jobs is somewhat the same like other business enquiries which goes like this Your enquiry- our proposal-your approval-50 per cent down payment- the first draft- your approval- making necessary changes according to your wishes- the final product followed by the remaining payment from your side

What in case you don’t know what my exact requirements are? Can you help?
Is optimization provided by us for search engines?

Yes and that’s one of our specialities indeed. In fact basic search engine optimization is provided for free to your website. But in case you are looking for advanced SEO, we offer different packages for that depending on your targeted keywords, your current website code etc. Contact us immediately for more help on this.

What if you want certain upgrades in future to your website designed and developed by us or some other agency?

Well that depends on the changes you require. In case the changes are minor we shall do them for you FREE OF COST. But in case, the changes need more than one working hour to be accomplished, we shall prepare a proposal mentioning the plan, scope, pricing and the terms and conditions for that. But in case the website is developed by some other agency, we will work on it but it will certainly take some time to understand the technicalities and then proceed further.

What are your preferred modes of receiving payments?

In this case, we are quite flexible. We accept all major credit cards, cash, cheques, online bank transfer, and even barter if your offer suits our requirements.

Can I use your preferred web host but have the site built by Descom Group?

This is very well possible. Once the job is done, you are free to put in your source code wherever you take it to be best for you.

Do you provide web hosting too?

Yes we do but only to clients who hire us to provide them with website designing and developing services. We don’t exactly provide pure hosting services but we can help you to setup your hosting, database and email accounts.

What all technologies do you work on?

We are much involved with open source technologies like PHP, MySQL, XHTML etc since they are cost effective and moreover supported by the community of web developers across the world. But in case your requirement is something else, we would work upon it for your sake and if we feel that we won’t be able to live up to the client’s expectations, we stand upfront and let you know.

How much time is required by you to develop a web application or website?

The time depends upon the project type, the package and the client’s requirements. The average time spans from 25-35 business days, but that doesn’t really mean that we need that much time for each project. We can complete a good website in 7 days as well. First an estimate is needed for us to calculate the expected time to complete this project- provide us with the details and we shall let you know the time span

Can I view your portfolio?

Yes indeed, as only then you will get an idea about the dexterity we have in our work. You can visit our portfolios section and have a look. You can also get in touch with us for the most recent works done by us and we shall present them to you.

What is your payment policy?

For small to medium sized companies, we seek 50% advance, 30% once the demo version is launched and the rest 20% after the deployment of the website. For large sized projects, 35% is taken when the work starts, 35% when the intermediate milestone is achieved and the rest 30% before the final project deployment.

How does Descom Group charge?

For this information, kindly visit our pricing and packages overview. We don’t charge on per page basis or on the basis of a large or small company. Our pricing is quite transparent and you can get to know more about it by getting in touch with us asap.

What services do you offer?
  • Below mentioned is the list of our services which are catered to with the best industry standards.
  • Web designing
  • Web application development
  • Logo designing
  • Identity building
  • Search engine optimization
  • Consultancy and support
  • In order to know more about each service, kindly visit our services page here
What if I want upgrades in the future or changes to a web project that has been developed by you or another agency?

It depends on the changes you require. We perform minor changes FREE of charge. However, if the time taken for these changes exceeds 1 working hour, we will prepare a written proposal for it, containing project plan, scope, costs, and terms and conditions. What if I want upgrades or changes to a website that has been developed by another agency? Yes, we do work onwebsites developed by other vendors. However, such websites take longer to redo/modify. 

What are your preferred payment methods?

We are flexible – major credit cards, cash, cheques, bank transfer, or even barter if your offer fits our needs 

Can I use my preferred web host but have the site built by you?

Of course this would be possible. We like to play fair so once job is done, you are free to put your source code wherever you think it is best for you

Do you provide hosting too?

Yes of course! Nevertheless only to clients who hire us to develop or modify their websites. We do not provide “pure hosting services” but we can certainly guide you or eventually help to setup your hosting, email accounts, database, etc

What technologies do you work on?

We prefer to work on open-source technologies, which seem to have a bright future – specifically, technologies such as PHP, MySQL, XHTML, etc. For example we won’t fool you that we have “a custom made content management system named SuperTurboCMS or so” to justify that you need to spend more money and in fact using freely available open source CMS. Open-source technologies are cost-effective and supported by the community of developers worldwide. Nevertheless, we can accommodate your technology preference based on your requirements. In case we feel that we cannot do a good job, we are upfront about it, Quality, Ethics and Transparency drives our business!

How much time do you take to develop a website or web application?

Of course, you can and you should do so too, please click and have a look. Note, you can find there our previous works. It may be possible that some websites have been pulled down for whatever reason, or our original development work may have been altered, etc. The best is to contact us and we will show you our very recent works!

What is Descom's payment policy?

Medium sized projects: 50% when work starts, 30% payment once demo version launched, 20% remaining followed by our deployment. Large / Bespoke web application projects: 35% when work starts, 35% on a mutually agreed intermediate milestone, 30% before a final project deployment

How do you charge?

Descom’s pricing is transparent and come simply packaged; we have nothing to hide so below is what we typically charge for a variety of web project types based on our standard business process. Please visit pricing and packages overview… We do not charge per number of pages, or based on size of company because such charges are often misleading and tricky, and we run an honest operation. In case we feel that we cannot do a good job, we are upfront about it. We respect our clients’ time and money. If you are not sure about your requirements, just let us know. We will be happy to assist you!

What is Descom's business procedure?
  • A typical business enquiry at Descom is handled in the following manner:
  • Inquiry
  • Our proposal
  • Your approval
  • 50% Down payment
  • The first cut (draft design/project)
  • Your acceptance/approval
  • Rework according to your specifications, development & testing
  • Your balance payment followed by the deployment
What is Descom and who are the people behind it?

Descom specializes in the web development along with the development of web-based software applications by utilizing the latest technologies

Contact Us

We reply every email within 24-48 hours.

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